Privacy policy

1. Introduction

Acoustic Backs And Tracks (“AB&T”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you visit or make purchases from:

www.acousticbacksandtracks.com

This policy is designed to comply with:

  • UK GDPR
  • EU GDPR
  • Data Protection Act 2018

By using our website, you agree to the practices described within this policy.

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Name
  • Email address
  • Billing address
  • Payment details (processed securely via third-party payment providers)
  • Phone number (if supplied)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Website interaction data

Order Information

  • Purchased products
  • Download history
  • Licence information
  • Customer support requests

3. How We Use Your Information

We use your information to:

  • Process purchases and deliver digital products
  • Provide customer support
  • Manage licensing and download access
  • Improve website performance and user experience
  • Send marketing emails (only where consent has been given)
  • Prevent fraud or misuse of our services
  • Meet legal and regulatory obligations

4. Legal Basis For Processing

Under GDPR, we process personal data based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal obligations
  • User consent (where applicable)

5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • Product updates
  • New releases
  • Promotions and discounts
  • Educational content
  • Partnership announcements

You may unsubscribe at any time using the unsubscribe link in our emails.

6. Payment Processing

Payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal or other payment gateways.

We do not store full payment card information on our servers.

7. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Analyse visitor behaviour
  • Remember user preferences
  • Support shopping cart functionality
  • Measure marketing performance

Users may disable cookies through browser settings.

8. Data Sharing

We do not sell personal information.

We may share information with trusted third-party providers including:

  • Shopify
  • Payment processors
  • Email marketing platforms
  • Analytics providers
  • Cloud storage and delivery platforms

Only where necessary to provide our services.

9. International Data Transfers

As we sell internationally, your information may be processed outside your country of residence.

Where data transfers occur outside the UK or EEA, we take reasonable steps to ensure appropriate safeguards are in place.

10. Data Retention

We retain personal data only for as long as reasonably necessary:

  • To provide services
  • For accounting and tax obligations
  • For licensing and legal purposes
  • For customer support history

11. Your Rights

Under GDPR, users may have the right to:

  • Access their personal data
  • Correct inaccurate data
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

Requests may be made by contacting us directly.

12. Contact Information

For privacy-related requests or questions, please contact:

Acoustic Backs And Tracks www.acousticbacksandtracks.com